FAQs – Genzine Official

🔹 1. How can I place an order?

You can place your order directly through our website or social media pages. Once you confirm your product, we’ll contact you on WhatsApp to verify the order.


🔹 2. How can I cancel my order?

You can cancel your order within 12 hours of placing it. After that, cancellations are not accepted.


🔹 3. What is your delivery time?

Delivery usually takes 3–7 working days, depending on your location.


🔹 4. What are the delivery charges?

We charge a flat delivery fee of Rs. 150 on all orders.


🔹 5. Do you offer returns or exchanges?

We do not accept returns unless there is a valid issue with the product (damaged, defective, or wrong item received).
If there's an issue, you must inform us within 4 days of receiving the parcel and share proof via WhatsApp at 03470057622


🔹 6. Is there a fee for exchanges?

Yes, if your exchange is approved, a delivery fee of Rs. 200 will be charged for the new shipment.


🔹 7. How do I report a product issue?

Contact us via WhatsApp at 0347-0057622 within 4 days of receiving your parcel. Please include your order number and clear photos or videos showing the issue.


🔹 8. What if I received the wrong item?

We’re sorry for the mix-up! Please send us a photo of the incorrect item within 4 days on WhatsApp, and we’ll arrange an exchange.


🔹 9. Do you offer refunds?

No, we currently do not offer refunds. Approved issues will be handled through exchange only.


🔹 10. Is Genzine responsible if a product causes harm?

No. All products are used at the customer’s own responsibility. We are not liable for any harm or damage resulting from misuse.